Delivery & Returns
FREE LOCAL DELIVERY (SINGAPORE)
THE-COBBLER.COM offers FREE delivery on all domestic orders placed through our website, with no minimum order quantity. We also understand that getting your shoes quickly is important to you, so we make every effort to process your order promptly. When you order from our website, you can expect to receive your order within 1 BUSINESS DAY. That's how far we go to offer you the best shopping experience at The-Cobbler.Com.
LOCAL ORDER CUT-OFF TIME & DELIVERY SCHEDULE
|Order Placed||Delivery Time|
|Mon to Fri||Before 12.00pm||Next Business Day before 1.00pm|
|Mon to Fri||After 12.00pm||Next Business Day before 6.00pm|
|Saturday||Before 12.00pm||Next Business Day before 1.00pm|
THE-COBBLER.COM offers worldwide delivery for all international orders placed through our website. Estimated worldwide delivery time is within 2 to 9 WORKING DAYS to major cities of the world. Please refer to the "Worldwide Delivery Schedule" appended below. We are extending FREE delivery to Brunei, Indonesia and Malaysia and offer an attractive flat rate fee to major cities of the world. If your country is not listed below, you can view your delivery cost upon check out from your shopping cart. All international orders will be delivered via courier service and a Tracking Number will be assigned to you to trace and keep track of your parcel. To check the status of your parcel, please go directly to Toll Priority Worldwide via this link http://www.dpex.com/trackeng_general.asp
*The-Cobbler.Com will not be liable for any import duties, customs and local sales taxes imposed by the country you are shipping to.
WORLDWIDE DELIVERY SCHEDULE (SUMMARISED)
|United States||12.00USD||6-8 Business Days|
|Canada||12.00USD||6-9 Business Days|
|United Kingdom||8.00GBP||4-6 Business Days|
(France, Germany, Italy, Netherlands, Sweden...)
|9.00EUR||4-7 Business Days|
|United Arab Emirates||9.00EUR||5-8 Business Days|
|Australia & New Zealand||12.00AUD||4-6 Business Days|
(India, China, Vietnam)
|1000JPY||3-5 Business Days|
|Brunei Darussalam, Indonesia & Malaysia||FREE||2-3 Business Days|
* Estimated delivery times are to be used as a guide only. The-Cobbler.Com shall not be held liable for any delays caused by destination customs clearance processes. If your country is not listed above, please click here to see our worldwide delivery schedule.
Local Return & Refund Policy
The Cobbler aims to provide you the best possible online shopping experience. If in any case you are not 100% satisfied with your purchase, you can return your order to us for a full refund within 7 working days. We provide FREE courier collection service for any returns or SIZE EXCHANGE. All we ask is that you return the item back to us in its original packaging, and make sure that the merchandise is in the same condition. To arrange for a collection, just drop us an email at firstname.lastname@example.org. Any refunds will be credited to the card used for the original payment.
International Return & Refund Policy
If you wish to return an item you have purchased on THE-COBBLER.COM, you may do so providing you cover the return postage costs. Please retain proof of postage and customs documentations including any details of any taxes paid. Returns must be made within 7 working days of receipt. You will need to return your order via your local postal service to our registered office at the following address;
The Cobbler Pte Ltd
10 Anson Road
Terms and Conditions for Return & Refund
• We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable condition or have been worn or are damaged.
• Only the purchase amount of the item will be refunded.
If you have any enquiries, please feel free to email us at email@example.com. We will respond to you within 24 hours.